Customer Support Specialist

BridgerPay is the first-ever payment operations platform designed to automate every payment flow through a modular, Lego-like interface. Our codeless, agnostic, and unified software enables any business to scale payments, uncover real-time insights, and drive revenue, without writing a single line of code. 

Operating across 4 continents and supporting 30+ currencies, BridgerPay is building the backbone of global online payments.

Main Duties & Responsibilities

● Respond to customer queries in a timely and accurate way via email or chat.

● Identify customer needs and help customers use specific features.

● Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users). 

● Update our internal databases with information about technical issues and useful discussions with customers. 

● Monitor customer complaints and reach out to provide assistance.

● Share feature requests and effective workarounds with team members.

● Inform customers about new features and functionalities. 

● Follow up with customers to ensure their technical issues are resolved.

● Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved. 

● Assist in training junior Customer Support Representatives. 

● Immediately escalating serious complaints or issues that you are not equipped to deal with. 

● Liaising with colleagues or managers to find the best solutions to customers’ issues. 

● Maintain adherence to organizational security policies and procedures.

● Ensure proper handling of confidential and internal data.

Skills & Qualifications

● Experience as a Customer Support Specialist or similar CS role. 

● Familiarity with our industry is a plus. 

● Excellent communication and problem-solving skills. 

● Multi-tasking abilities. 

● Patience when handling tough cases. 

● The flexibility to adjust work schedule, when required. 

● Superb written and verbal communication skills. 

● Bachelor's degree in a relevant field, such as Computer Science or Information Technology, is preferred. 

● Relevant certifications are a plus. 

● Fluent in English.

Soft Skills

● Excellent communication skills, with the ability to effectively interact with customers and cross-functional teams. 

● Strong problem-solving abilities and a detail-oriented mindset.

● Ability to work independently and manage multiple priorities in a fast-paced environment. 

● Proactive attitude and willingness to learn and adapt to new technologies and integration methods.

BridgerPay offers:

● Competitive salary. 

● Breakfast, lunch allowance & birthday day-off. 

● Private medical insurance. 

● ESOP (Employee Share Option Plan). 

● Career growth & development opportunities. 

● Modern office in Limassol with pool, snacks, and team events.

● Employee Referral Programme. 

All applications will be treated with strict confidentiality, and only shortlisted candidates will be contacted.